GENERAL TERMS AND CONDITIONS – ROSES SUB
BOOKING POLICY
To participate in activities organized by Roses Sub, prior booking is recommended. Activities may also be booked without reservation, but in this case they will be subject to availability at the time of request.
To guarantee a place, full payment of the activity is required.
Prices are reviewed annually and may therefore change. For bookings made in one year for activities taking place the following year, Roses Sub may request payment of the difference in order to adjust the amount to the current pricing at the time the activity takes place.
Bookings not used within the year they were made cannot be carried over to subsequent seasons. Exception is made if a medical certificate is provided proving inability to carry out the activity on the reserved date. In this case, Roses Sub will issue written confirmation extending the validity of the booking to the following season.
Roses Sub reserves the right to modify activity schedules in order to adapt to customer volume, operational needs, or weather conditions.
The price of dives does not include the service of a guide or qualified assistant. If this service is required, it must be requested at the time of booking and its cost will be added to the dive price.
It is the client’s responsibility to indicate in advance the request for a dive guide.
(*) This condition does not apply to PADI Scuba Diver and FFESSM Level 1 divers, for whom a guide is mandatory.
CERTIFICATION, INSURANCE AND MEDICAL DECLARATION
Each diver is responsible for ensuring that their state of health is suitable for the safe practice of diving.
For recreational diving activities, including try dives, baptisms, or similar experiences, it is mandatory to complete a health declaration via the corresponding medical questionnaire.
When the answers indicate a pre-existing medical condition that may affect diver safety, or when physical condition is deemed unsuitable, diving will not be permitted unless a valid medical certificate is provided confirming fitness to dive.
Diving under the influence of alcohol, drugs, or narcotic substances is strictly prohibited.
Diving is also prohibited when undergoing medical treatment involving medication that may affect the abilities required to perform the activity safely.
If the diver does not have insurance covering diving activities, they may consult and purchase, if desired, the insurance options offered by Roses Sub.
Each diver is responsible for holding the appropriate certification level required for the planned dives.
If a client does not hold the required certification, or if the dive guide considers that the client is not fit to safely complete a dive for any reason, Roses Sub may refuse participation.
In such cases, no refunds or compensation will be provided.
DIVING EQUIPMENT
The diving services include a weight belt, weights, and a 12 or 15-litre air tank.
The rest of the diving equipment is not included in the price.
If the client wishes to rent equipment, partially or fully, it is recommended to reserve it in advance to guarantee availability.
The client is responsible for returning rented equipment in the same condition in which it was provided.
In case of loss, damage, or breakage, Roses Sub may charge the client the cost of repair or replacement.
OPERATING AREA
Prices for dives, courses, and services cover an operating area between the Port of Roses and Punta del Cap Norfeu, within the Cap de Creus Natural Park.
Activities carried out outside this area may be subject to additional transport costs, taxes, or other fees, which will be communicated at the time of booking.
GROUPS AND DIVING CLUBS
The contractual conditions, pricing, free places, payment terms, modifications, and cancellation policies applicable to groups and diving clubs are specific.
These conditions are provided by Roses Sub upon request and must be expressly accepted by the group organizer.
For detailed information regarding group and club conditions, please contact Roses Sub by email.
INDIVIDUAL CANCELLATIONS
Diving courses that cannot be carried out for reasons beyond Roses Sub’s control cannot be converted into dives.
When the theoretical part of a course has been provided or activated, it cannot be refunded, exchanged, or converted into dives.
Any modification or cancellation must be submitted in writing and confirmed by Roses Sub.
Cancellation by Roses Sub
A full refund will be issued if the cancellation is made by Roses Sub, regardless of the reason.
However, in cases of adverse weather conditions or any situation that may pose a risk to safety, only 70% of the activity price will be refunded.
Cancellation by the client
- More than 30 days before the activity: refund minus 10% administrative fee.
- Between 15 and 29 days: 50% refund.
- Less than 14 days: no refund.
Medical reasons
In case of medical inability to participate, 75% of the amount will be refunded upon presentation of a valid medical certificate.
Without a medical certificate, no refund will be issued.
Third-party services
No compensation or refund will be granted for third-party services already contracted if the client cannot participate.
Started activity
Once onboard, no refund will be issued if the activity cannot be completed for reasons beyond Roses Sub’s control, including:
- Seasickness
- Equalization problems
- Feeling cold
- Problems with the equipment
- Any other external cause
ACCEPTANCE
Payment implies full acceptance of these general terms and conditions.